Features
Our returns management software offers a range of features designed to simplify the returns process for eCommerce businesses. The user-friendly dashboard and dedicated returns portal make it easy to process exchanges quickly and correctly, while our one-click system for returns label printing ensures that customers can print off a returns label instantly.
Whether just beginning, or at the peak of your sales, our dedicated suite will provide a way to streamline your returns and refunds, improving customer satisfaction and boosting profits along the way.
We also offer full visibility of all returns and exchanges, allowing businesses to stay on top of their workflow, maximize their investment returns, and reduce waste in their warehouse.
Whitelabel And On-Brand Returns Portal
Returns empowers you with an on-brand, self-service returns portal that automates your returns workflow and reduces your employee overhead.
Our fully-managed, out-of-the-box returns solution is ideal if you’re looking to cut overheads and improve your customer returns experience. Our ready-made returns templates and plug-and-play courier and channel connections mean that with Returns you can be set up and be processing return orders in less than an hour!
Our fully-managed, out-of-the-box returns management software solutions are ideal if you’re looking to cut overheads and improve your customer returns experience. Our ready-made returns templates and plug-and-play courier and channel connections mean that with Returns you can be set up and be processing return orders in less than an hour!
Pre-Notification Of In-bound Returns
- Returns gives you key data on your returns in real time.
- Track returns from the point of booking, though to delivery.
- This way you can plan your shifts around expected demand and pull problem products a few days early.
Reasons For Return
- Gain valuable insights on your return trends with reasons for return.
- This will empower you with a better understanding of your customers’ returning habits, and what products are not meeting their expectations, so you can adjust your business accordingly.
Printerless returns
We know from first-hand experience not all customers have a printer, and that the typical ‘label-in-a-box’ workaround is an extra cost you just don’t need.
That’s why we spoke to our courier partners and were one of the first to roll out QR code drop-off services as standard.
These services, available with selected couriers, give Returns support for drop-off shops and lockers using a totally printerless QR code system alongside the more traditional pre-labeled shop drop off and courier collection
That’s why we spoke to our courier partners and were one of the first to roll out QR code drop-off services as standard.
These services, available with selected couriers, give Returns support for drop-off shops and lockers using a totally printerless QR code system alongside the more traditional pre-labeled shop drop off and courier collection.