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Helpdesk Pricing

How many tickets do you process per month?
(up to)

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500
1,000
2,500
5,000
10,000
>10,000
500
  • 500
  • 1,000
  • 2,500
  • 5,000
  • 10,000
Standard Benefits
£75
From, per month
  • Unified ‘Real Time’ Inbox
    Embedded Order Insights
    Intelligent Ticket Rules
    Canned Responses
    SLA Assistant
Standard Benefits
£125
From, per month
  • Unlimited Channels
    Unlimited Accounting Integrations
    Unlimited Brand/Customer Accounts
    Unlimited Products & Groups
    Unlimited Webhooks
Standard Benefits
£275
From, per month
  • Unlimited Channels
    Unlimited Accounting Integrations
    Unlimited Brand/Customer Accounts
    Unlimited Products & Groups
    Unlimited Webhooks
Standard Benefits
£525
From, per month
  • Unlimited Channels
    Unlimited Accounting Integrations
    Unlimited Brand/Customer Accounts
    Unlimited Products & Groups
    Unlimited Webhooks
Standard Benefits
£925
From, per month
  • Unlimited Channels
    Unlimited Accounting Integrations
    Unlimited Brand/Customer Accounts
    Unlimited Products & Groups
    Unlimited Webhooks
Standard Benefits
POA
From, per month
  • Unlimited Channels
    Unlimited Accounting Integrations
    Unlimited Brand/Customer Accounts
    Unlimited Products & Groups
    Unlimited Webhooks
Enterprise Benefits
POA
From, per month
  • Everything from Standard
    Dedicated Infrastructure
    Choice of AWS, Google Cloud and Azure
    Dedicated Account Manager
    24/7, 365 Emergency Support
Enterprise Benefits
POA
From, per month
  • Everything from Standard
    Dedicated Infrastructure
    Choice of AWS, Google Cloud and Azure
    Dedicated Account Manager
    24/7, 365 Emergency Support
Enterprise Benefits
POA
From, per month
  • Everything from Standard
    Dedicated Infrastructure
    Choice of AWS, Google Cloud and Azure
    Dedicated Account Manager
    24/7, 365 Emergency Support
Enterprise Benefits
POA
From, per month
  • Everything from Standard
    Dedicated Infrastructure
    Choice of AWS, Google Cloud and Azure
    Dedicated Account Manager
    24/7, 365 Emergency Support
Enterprise Benefits
POA
From, per month
  • Everything from Standard
    Dedicated Infrastructure
    Choice of AWS, Google Cloud and Azure
    Dedicated Account Manager
    24/7, 365 Emergency Support
Enterprise Benefits
POA
From, per month
  • Everything from Standard
    Dedicated Infrastructure
    Choice of AWS, Google Cloud and Azure
    Dedicated Account Manager
    24/7, 365 Emergency Support
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Compare Plans

Plans that scale with your business.

Find the best package for your particular needs and start streamlining your operation today.

Features
  • Customisable Dashboard View Change your dashboard view – split view or table view – depending on what you’re doing and what works best for you
    Customisable Dashboard View Change your dashboard view – split view or table view – depending on what you’re doing and what works best for you
  • Assign Tickets to Staff Assign queries to particular members of the staff and ensure you always have the right person for the job at the end of the line
    Assign Tickets to Staff Assign queries to particular members of the staff and ensure you always have the right person for the job at the end of the line
  • Ticket Rules Create rules to control how our automated system categorises tickets as they come
    Ticket Rules Create rules to control how our automated system categorises tickets as they come
  • Priority Levels Assign priority levels to tickets to make sure all queries are attended to within the appropriate timeframe
    Priority Levels Assign priority levels to tickets to make sure all queries are attended to within the appropriate timeframe
  • Comprehensive Filters Search through your tickets more easily with a comprehensive range of filters and ticket categories
    Comprehensive Filters Search through your tickets more easily with a comprehensive range of filters and ticket categories
  • Reassign Tickets Reassign a ticket to a different member of the team with just a few clicks
    Reassign Tickets Reassign a ticket to a different member of the team with just a few clicks
  • Contacts Database Have all your customer information safe and stored in the same place
    Contacts Database Have all your customer information safe and stored in the same place
  • Automated Canned Responses Answers to repetitive questions or procedural messages can be written in advance, meaning you never lose that friendly touch in your correspondence, despite the responses being sent automatically.
    Automated Canned Responses Answers to repetitive questions or procedural messages can be written in advance, meaning you never lose that friendly touch in your correspondence, despite the responses being sent automatically.
  • Private Ticket Notes Private staff notes can be left on tickets to streamline cross-colaboration within your team. Anything of interest can be recorded, meaning staff will know what the customer has been told, and what is being done to solve the issue.
    Private Ticket Notes Private staff notes can be left on tickets to streamline cross-colaboration within your team. Anything of interest can be recorded, meaning staff will know what the customer has been told, and what is being done to solve the issue.
  • Multiple Users Our software gives you access to unlimited user accounts, making it easier to scale and add new members to your ever-growing team
    Multiple Users Our software gives you access to unlimited user accounts, making it easier to scale and add new members to your ever-growing team
  • Reporting Suite Information such as the number of resolved tickets, the speed at which tickets are being resolved and which members are performing well is readily available to you via our easy and intuitive dashboard.
    Reporting Suite Information such as the number of resolved tickets, the speed at which tickets are being resolved and which members are performing well is readily available to you via our easy and intuitive dashboard.
Standard
  • Customisable Dashboard View Change your dashboard view – split view or table view – depending on what you’re doing and what works best for you
  • Assign Tickets to Staff Assign queries to particular members of the staff and ensure you always have the right person for the job at the end of the line
  • Ticket Rules Create rules to control how our automated system categorises tickets as they come
  • Priority Levels Assign priority levels to tickets to make sure all queries are attended to within the appropriate timeframe
  • Comprehensive Filters Search through your tickets more easily with a comprehensive range of filters and ticket categories
  • Reassign Tickets Reassign a ticket to a different member of the team with just a few clicks
  • Contacts Database Have all your customer information safe and stored in the same place
  • Automated Canned Responses Answers to repetitive questions or procedural messages can be written in advance, meaning you never lose that friendly touch in your correspondence, despite the responses being sent automatically.
  • Private Ticket Notes Private staff notes can be left on tickets to streamline cross-colaboration within your team. Anything of interest can be recorded, meaning staff will know what the customer has been told, and what is being done to solve the issue.
  • Multiple Users Our software gives you access to unlimited user accounts, making it easier to scale and add new members to your ever-growing team
  • Reporting Suite Information such as the number of resolved tickets, the speed at which tickets are being resolved and which members are performing well is readily available to you via our easy and intuitive dashboard.
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