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Order Insights

By storing all of your customer information in one place, Helpdesk allows you to quickly and easily filter through your contacts to identify ecommerce order insights around your target clientele. With this information, you can analyse your customers’ spending habits and identify opportunities to target specific segments of your customer base with targeted marketing campaigns.

We have developed our software to ensure your business has industry-leading efficiency, and that the handling of issues and queries from customers is as quick and thorough as it can be.

With Helpdesk, it couldn’t be quicker to ship orders to your customers, as all of their details are saved in your personal database. With Helpdesk, you can ensure that every aspect of your customer service operation is streamlined and efficient, giving your business a competitive edge in the online retail space.

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Everything On One Platform

By compiling all of your customer communication into one, easy-to-use interface, all correspondence can be organised and assessed by the members of your support team at any time. Run a smooth customer service operation with our omnichannel solution and ensure you never miss important information and high priority error tickets.

Good customer support requires, above everything else, speed and accuracy. Time is money in eCommerce, and if an error has occurred and it is stopping a customer from accessing their purchase or causing them to lose out on money, it needs to be resolved quickly.

Simplicity is paramount to productivity, and our intuitive user interface provides all the information and actions you will ever need in your customer support operation, all in one place.

Good customer support requires, above everything else, speed and accuracy. Time is money in eCommerce, and if an error has occurred and it is stopping a customer from accessing their purchase or causing them to lose out on money, it needs to be resolved quickly.
Simplicity is paramount to productivity, and our intuitive user interface provides all the information and actions you will ever need in your customer support operation, all in one place.

All Your Correspondence In One Place

Whether selling over 2 marketplaces or 20, it is important to make sure no customer is lost as they try to get in touch with your team. Our system provides a platform for all of your correspondence, no matter where it’s coming from.

All channels and marketplaces are consolidated and all customer communication is delivered to your one interface. Don’t waste time manually sifting through different websites to check for queries and let Helpdesk automatically bring them to you.

All channels and marketplaces are consolidated and all customer communication is delivered to your one interface. Don’t waste time manually sifting through different websites to check for queries and let Helpdesk automatically bring them to you.
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Helpdesk Personalistion

We want our system to be as accessible as possible. This is why we give you the option of personalising most aspects of it. Change your view depending on what you’re doing.

Split view gives a great overview of your tickets on one side of your screen, while still allowing you to work on issues on the other side. Want to focus on nothing but the ticket you’re trying to resolve, maybe table view is the one for you. No matter what you are trying to work on, we will have the layout available that suits your needs best.

Each business, and every member of staff within the business, is individual. That is why we allow each user to assign custom types of their choice. Want to sort the tickets by date, customer, level of priority, or something else – the choice is yours.

Split view gives a great overview of your tickets on one side of your screen, while still allowing you to work on issues on the other side. Want to focus on nothing but the ticket you’re trying to resolve, maybe table view is the one for you. No matter what you are trying to work on, we will have the layout available that suits your needs best.

Each business, and every member of staff within the business, is individual. That is why we allow each user to assign custom types of their choice. Want to sort the tickets by date, customer, level of priority, or something else – the choice is yours.

Integration With Other Portals

At Despatch Cloud, we strive to provide our customers with simple, unified solutions for their ecommerce needs.

That is why we made it as easy as possible for users to integrate Helpdesk with any of our existing software. Whether you are using our WMS, Channels, Returns, or shipping solution, easily link your Helpdesk to your other Despatch Cloud systems and ensure seamless communication across all your software.

That is why we made it as easy as possible for users to integrate Helpdesk with any of our existing software. Whether you are using our WMS, Channels, Returns, or shipping solution, easily link your Helpdesk to your other Despatch Cloud systems and ensure seamless communication across all your software – providing invaluable ecommerce order insights.

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